This policy covers the cyl88 website, the cyl88 app and every game you open through them. It explains what we record when you register, deposit, claim a bonus or withdraw, why each record exists, and how you can ask us to change or remove it. If a line is unclear, the 24/7 live chat team will walk you through it in plain language.
What cyl88 Holds on Your Account
Registering at cyl88 takes a name, a date of birth, a mobile number and an address. We check those details against the identity document you upload, so that one person holds one cyl88 account and so that a withdrawal reaches the person who owns it.
Documents we accept are a National ID Card (NID), a passport or a driving licence. Send one before your first withdrawal; the review usually finishes inside 12 hours. After that the file sits in an encrypted store and is never used to target promotions at you.
Records attached to a cyl88 account
- Name, date of birth, mobile number and address given at sign-up
- Identity document image and the outcome of the verification review
- Deposit and withdrawal references, including the method used
- Game rounds played, stakes placed and any bonus claimed
- Live chat transcripts from conversations with the help desk
Payment Records Kept at cyl88
cyl88 supports Touch ’n Go eWallet, DuitNow, FPX Online Banking and bank transfer. For each transaction we store the amount, the reference number, the timestamp and the name on the sending account. A deposit normally confirms in 3 minutes, and an approved withdrawal lands in about 22 minutes.
We do not store eWallet PINs, online banking passwords or full card numbers. No member of cyl88 staff can move money out of your bank or wallet; payouts return only to an account held in your own name.
Sums worth knowing: the minimum deposit is RM15, the minimum withdrawal is RM150, and the standard daily withdrawal ceiling is RM5,000, which rises with your cyl88 VIP tier.
What the cyl88 App Sends to Us
The cyl88 app is version 2.0.10, a free 36 MB download for Android 8.0 and above, taken from the official app page. Beside your login it reports the device model, operating system version, app version and crash logs, which is how a faulty game gets found before you have to complain about it.
The app does not read your contacts, photos or SMS. If an installer ever asks for those permissions, stop and raise it with the cyl88 help desk rather than tapping through.
Why Records Stay After You Log Out
A record survives the session because a dispute, a payment query or a legal request can arrive weeks later. The table below shows what stays on file and the job each record does.
| Record | What it holds | Why cyl88 keeps it |
|---|---|---|
| Account file | Name, date of birth, mobile and address from sign-up | Keeps one account per player and restores access |
| Verification file | NID, passport or licence image plus the review result | Required before a first withdrawal |
| Payment log | Method, amount, reference number and timestamps | Traces a missing deposit or a delayed payout |
| Play history | Rounds, stakes and bonus claims | Settles disputes and works out cashback |
| Chat notes | Transcript of live chat conversations | Follows up an issue raised earlier |
We hold each record only while it still has a purpose. Account details stay while your account is open, verification and payment logs stay while a transaction could still be questioned, and marketing preferences drop away the moment you change them. When a retention period ends, the file is deleted or stripped of anything that points back to you.
Who Sees Your Details Inside cyl88
Access is limited to the teams that need it: payments, verification and the 24/7 live chat desk. Studios such as Evolution, PG Soft, FA Chai, Sexy Gaming, KA Gaming, Habanero and Red Tiger receive the session data needed to run a round, and never your address or your documents.
cyl88 does not sell player data and does not hand it to advertising networks. Details leave the company only when a payment partner is settling a transaction, or when a lawful request arrives from an authority able to compel us.
Your Choices Over Data Held by cyl88
Ask the help desk for a copy of what cyl88 holds about you, and it will be sent through live chat once we have confirmed who you are. You can change your address and mobile number in account settings yourself, ask us to correct a misspelt name, or switch off bonus and promotion messages without losing access to your account.
Closing your cyl88 account stops marketing at once. A small set of records stays behind where accounting or anti-fraud rules require it, and we will tell you which ones when you close.
How the cyl88 Login Is Protected
Traffic between your browser and cyl88 travels over SSL. Passwords are stored hashed rather than in readable text, withdrawal requests trigger a second check, and sessions expire after a stretch of inactivity, which matters most on a shared phone.
cyl88 staff will never ask for your password or a one-time code in live chat, whatever reason is given. If a message claims to come from us and does ask, it did not come from us.
What cyl88 Leaves on Your Browser
Cookies keep you signed in, remember your language choice and tell us which pages fail to load. Clearing them in your browser settings signs you out of cyl88 and may make the site load slower on your next visit, but nothing else about your account changes.
Where to send a privacy question
The 24/7 live chat desk handles access requests, corrections, marketing opt-outs and account closures. The same channel is where you report a message that looks like it came from cyl88 but did not. The responsible gaming page covers limits and self-exclusion, and the terms and conditions set out the wider agreement between you and cyl88.